Refunds & Cancellation

1. Cancelling a service

You can cancel any service at any time from your control panel. There is no minimum term and no cancellation fee. When you cancel, the service stays active until the end of the period you have already paid for, and is not renewed afterwards.

2. The 14-day right of withdrawal

As an EU consumer you normally have 14 days to withdraw from an online purchase. Hosting services, however, are digital services that we begin to provide immediately. When you order a server or other service that is provisioned right away, you ask us to start during the withdrawal period and acknowledge that, once the service has been fully provided, you lose the right of withdrawal for it. Until a service is provisioned, you may still withdraw and receive a refund.

3. Wallet credits

Money you add to your wallet but have not yet spent can be refunded to your original payment method on request, less any non-refundable transaction fees. Credits that have already been spent on an active service are treated under sections 1 and 4 rather than refunded as balance.

4. If something goes wrong on our side

If we fail to deliver a service you paid for — for example a server that cannot be provisioned, or a prolonged outage caused by us — contact us and we will make it right, which may include a credit or a refund for the affected period. This does not affect your statutory rights as a consumer.

5. Custom development work

Custom plugin and development projects are quoted and agreed individually. Refund terms for that work are set out in the quote you approve before we begin.

6. Payment disputes & chargebacks

If you think a charge is wrong, please contact us first — we can almost always resolve it quickly. Raising a chargeback without contacting us may lead to suspension of the related services while the dispute is investigated.

7. How to request a refund

Email [email protected] from the address on your account, with your order or invoice reference. We aim to respond within a couple of business days. Approved refunds are returned to your original payment method.